Refund policy
Return & Refund Policy
At Marvita Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns
- You have 7 days from the date of delivery to request a return.
- To be eligible, items must be:
- Unused and in the same condition as received
- In original packaging with all tags intact
- Proof of purchase (order number or receipt) is required.
2. Non-Returnable Items
The following items cannot be returned:
- Used or damaged products (not due to our fault)
- Personal care, hygiene, or baby-use items (if opened)
- Clearance or final sale items
3. Return Process
To initiate a return:
- Contact us at: sales@martiva.site
- Provide your order number and reason for return
- Our team will guide you with return instructions
4. Refunds
- Once we receive and inspect your return, we will notify you
- If approved, your refund will be processed within 5–10 business days
- Refund will be issued to your original payment method
5. Shipping Costs
- Customers are responsible for return shipping charges
- Original shipping fees (if any) are non-refundable
6. Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item:
- Contact us within 48 hours of delivery
- Share photos/videos as proof
- We will offer a replacement or full refund at no extra cost
7. Order Cancellation
- Orders can be canceled within 12 hours of placing the order
- Once shipped, orders cannot be canceled
8. Contact Us
For any questions, reach out to us:
📧 Email: sales@martiva.site
📞 Phone: +916304360971