Terms of service

Terms & Conditions – Martiva Store

Welcome to Martiva Store. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions.

1. General Information

Martiva Store is an online eCommerce platform that offers a variety of products, including home essentials, kitchen items, fitness products, and more
We reserve the right to update or modify these terms at any time without prior notice.

2. Products & Availability

All products listed on our website are subject to availability.
We work with third-party suppliers, so:

  • Product availability may change without notice
  • We reserve the right to discontinue any product at any time

3. Pricing & Payments

  • All prices are listed in your selected currency
  • Prices may change at any time without notice
  • We accept only Cash On Delivery (COD) 

You agree to provide accurate billing and payment information.

4. Shipping & Delivery

  • Orders are processed within 1–5 business days
  • Delivery times may vary (typically 7–20 business days, depending on location)
  • Delays may occur due to customs, logistics, or unforeseen circumstances

Martiva Store is not responsible for delays caused by shipping carriers or customs.

5. Returns & Refunds

Please refer to our Return & Refund Policy for detailed information.
In general:

  • Returns are accepted within a limited time after delivery
  • Items must be unused and in original condition
  • Some items may not be eligible for return due to hygiene or supplier restrictions

6. Order Cancellation

  • Orders can only be cancelled within 24 hours of placing the order
  • Once the order is processed or shipped, cancellation is not possible

7. Intellectual Property

All content on this website, including:

  • Images
  • Logos
  • Text
  • Graphics

are the property of Martiva Store and may not be copied or used without permission.

8. Limitation of Liability

Martiva Store shall not be held liable for:

  • Any indirect or incidental damages
  • Delays in delivery
  • Product misuse

Customers are responsible for the proper use of purchased products.

9. Privacy Policy

Your personal information is handled according to our Privacy Policy.
We ensure secure handling of your data and do not sell customer information.

10. Governing Law

These Terms & Conditions are governed by the laws of your operating country.

11. Contact Information

If you have any questions about these Terms & Conditions, please contact us: